Jitbaj FAQ — Answers to All Your Questions

No. jitbaj's policy allows only one account per person. If multiple accounts are detected, all of them may be permanently closed and any remaining balance may be forfeited.

Login pageGo to and click the "Forgot password?" link. Enter your registered mobile number or email, verify the OTP, and set a new password. The whole process takes under 2 minutes.

KYC is not required for betting, but it must be completed before you can make any withdrawal. Simply upload a photo of your NID card or passport to complete KYC. Verification is typically done within 24 hours.

To close your account, email support@jitbaj.biz or Help Center Contact us. Please withdraw any remaining balance before submitting your request. For information on responsible gaming, Responsible Gaming View page.

jitbaj accepts Mobile Pay, Nagad, Rocket, bank transfer, and USDT (crypto). Mobile Pay and Nagad are the most popular options and support instant transactions.

The minimum deposit is ৳500 BDT and the minimum withdrawal is ৳1,000 BDT. Maximum deposit and withdrawal limits depend on your account level and KYC status.

For KYC-verified accounts, Mobile Pay and Nagad withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days.

After a deposit, your balance typically updates within 2–5 minutes. If it hasn't appeared after 15 minutes, contact us at support@jitbaj.biz with a screenshot of the transaction.

jitbaj does not charge any fees on deposits. Withdrawals are also generally free, though mobile banking providers (Mobile Pay/Nagad) may apply their own transfer fees.

Yes. New members at jitbaj receive a 100% welcome bonus on their first deposit. For example, deposit ৳1,000 BDT and get an extra ৳1,000 BDT in bonus funds.

A Wagering Requirement means you must bet the bonus amount a set number of times before you can withdraw. jitbaj's welcome bonus typically carries a 10x wagering requirement. For details, Terms & Conditions on the page.

Enter the promo code in the designated field during registration or at the time of deposit. If the code is valid, the bonus will be credited to your account automatically. Keep in mind that every promo code has an expiry date.

The weekly cashback bonus is automatically credited to eligible accounts. A fixed percentage of your total weekly losses is returned as cashback. The cashback rate varies based on your VIP level.

jitbaj offers betting on over 50 sports including cricket, football, kabaddi, tennis, badminton, basketball, hockey, and volleyball. Virtual sports betting is also available.

Live betting lets you place bets in real time while a match is in progress. Odds shift every moment, so quick decisions are key. On the Bets page to watch live matches.

Yes. If a match is cancelled or postponed, your stake will be refunded. However, if a bet was settled after the match started and the match is later cancelled, the outcome will be determined in accordance with jitbaj's policy.

Minimum bet starts from ৳10 BDT. Maximum bet limits vary by event and market. High roller users can place larger bets — High Roller page See.

Yes, jitbaj uses 256-bit SSL encryption to keep all your data secure. We never sell or share your personal information with third parties. To learn more, Privacy Policy Read.

If you suspect anything, change your password immediately and notify us at support@jitbaj.biz. Our security team will act quickly to secure your account. Report any suspicious transactions without delay.

No jitbaj staff member will ever ask for your password or OTP by phone or message. If anyone does, it's a scam — report it to our support team immediately.

Once registered at jitbaj, you automatically earn points through regular betting activity. Reaching a set points threshold moves you up to the next VIP tier. For more details, VIP page See.

VIP members enjoy higher cashback, faster withdrawals, a dedicated account manager, exclusive bonuses, and invitations to special events. The higher your tier, the greater the rewards.

Yes, points can expire if your account remains inactive for an extended period. Typically, points reset after 6 months of no betting activity. Regular betting keeps your points active.