From opening an account to making a withdrawal — the jitbaj Help Center is here for you every step of the way.
Choose a category and get help fast
Account registration, verification & password reset
18 GuidesDeposit using Mobile Pay, Nagad, or Rocket
14 GuidesHow to Withdraw Your Winnings — Timeframes & Limits
12 GuidesWelcome bonus, cashback & promo codes
10 GuidesUnderstanding odds, placing bets & cashout
16 GuidesSlots, Live Casino & Table Games Guide
20 GuidesAccount security, 2FA & data policy
8 GuidesLogin issues, page loading & app problems
9 Guides
These are the questions we get every single day
Go to jitbaj's registration page and fill in the form with your mobile number and password. The whole process takes under 2 minutes.
After registration, an OTP will be sent to your mobile number. Use it to verify your number. If the code doesn't arrive within 5 minutes, request a new one.
Fill in your profile with your name, date of birth, and address. This is required before you can make a withdrawal.
Upload a photo of your NID or passport. Verification is usually completed within 24 hours. Once verified, your withdrawal limit increases.
Your problem is our problem — we're committed to getting it resolved
Running into minor issues on an online betting or gaming platform is completely normal — sometimes a deposit gets stuck, a password slips your mind, or a bonus term isn't quite clear. jitbaj's Help Center is built for exactly these moments, so you can get back to what you're doing without the hassle.
Our support team speaks Bengali, so you won't need to explain your issue in English. Just write or speak in Bengali — the team will understand and get back to you quickly. This makes a real difference, because a language barrier can turn even a simple problem into a frustrating one.
There are three main ways to get help at jitbaj. First, Live Chat — the fastest option. Click the chat icon at the bottom right of the site and an agent will typically connect within 2–3 minutes. Second, Email — for detailed issues, write to support@jitbaj.biz and expect a reply within 24 hours. Third, this Help Center — many common issues are covered here, so you may not even need to contact support.
On the login page, click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Use the OTP to set a new password. The whole process takes under 3 minutes. If you no longer have access to your mobile number, contact us via Live Chat and we'll verify your identity and assist you.
Accounts are typically suspended due to suspicious activity, multiple accounts, or incomplete KYC. You'll be notified by email with details. Once the required documents are submitted, the account is usually reinstated within 24–48 hours. Opening multiple accounts is a violation of jitbaj's terms.
Use a strong password combining letters, numbers, and symbols. Never share your account access with anyone. Avoid logging in on public Wi-Fi. Keep two-factor authentication (2FA) enabled.
Receiving a bonus but being unable to withdraw is one of the most common questions at jitbaj. Bonuses typically come with wagering requirements, meaning you need to bet a specified multiple of the bonus amount before withdrawing. For example, a ৳100 bonus with a 10x wagering requirement means you must place ৳1,000 in bets before a withdrawal is allowed. Full terms can be found on the Terms & Conditions page.
If you feel a live bet was a mistake, jitbaj offers a Cash Out option that lets you settle the bet before the match ends. However, once a bet is confirmed, it generally cannot be cancelled — only a partial recovery through Cash Out is possible.
Step-by-step solutions to the most common issues
Copy the transaction ID → Log in to the site → Submit the ID manually in your deposit history → If it's still not resolved after 15 minutes, contact us via live chat.
First, check whether your KYC is verified → confirm your mobile banking number matches your profile → if everything looks correct, wait 2 hours → if the issue persists, contact support.
Clear your browser cache → check your internet connection → try a different browser (Chrome is recommended) → disable your VPN → if the issue continues, take a screenshot and send it to support.
Check your network connection → Wait 1 minute → Click the resend button → If the OTP still hasn't arrived after three attempts, notify support via email.
Refresh the page after depositing → Check whether a promo code was required to activate the bonus → The welcome bonus applies to your first deposit only → If the issue persists, contact us via chat.
Refresh the page → Make sure JavaScript is enabled in your browser → Disable any ad blockers → If the problem continues, restart your device.
If the guides don't solve it, our team is ready to help directly
The fastest way to get a response. An agent typically connects within 2–3 minutes.
Average response time: 2 minutesFor detailed issues, email support@jitbaj.biz. Including screenshots and your transaction ID helps us resolve things faster.
Response: Within 24 HoursAnswers to 100+ frequently asked questions, all in one place. Most common issues are covered here.
View FAQYour account username or registered mobile number, a description of the issue, any relevant transaction ID, and the time the problem occurred. Having this ready helps us resolve your issue much faster.
Answers to the Most Frequently Asked Questions